Frequently Asked Questions
Everything you need to know about your next luxury timepiece.
Are all your watches 100% authentic?
Yes, every timepiece sold on OfficialWatches undergoes a rigorous multi-point inspection by our certified horologists to guarantee 100% authenticity and quality.
What is your shipping policy and delivery timeframe?
We offer insured, trackable shipping worldwide. Domestic orders typically arrive within 2-5 business days, while international shipping can take 7-14 business days depending on customs.
Do you provide a warranty on your watches?
Most of our watches come with the original manufacturer's warranty. For pre-owned pieces, OfficialWatches provides a comprehensive 12-month mechanical warranty for your peace of mind.
What is your return and exchange policy?
We offer a 14-day return policy for a full refund or exchange, provided the watch is returned in its original, unworn condition with all security tags and packaging intact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure bank wire transfers for high-value transactions.
Can I resize the watch band before shipping?
Absolutely. If you provide your wrist measurement in the order notes, our technicians will professionally size the bracelet for you before dispatching your order.